How long does shipping take?
Orders normally take 3 - 10 business days to ship out, but sometimes it can take longer. Email info@LyfestyleNYC.com if you would like to get the status of your order
Can I get a refund if my item doesn't fit?
No refunds, exchanges only. If the item you purchase doesn't fit you can exchange it for the correct size or an item of equal to the amount spent (not including the cost of shipping).
Is there a restocking fee for exchanges?
Yes, all exchanges require the customer to pay a $30 - $50 restocking fee per item (depends on the item being exchanged) along with all shipping costs unless the reason for the exchange is due to us mailing out the wrong item or us mailing out damaged goods.
What do I do if my package says delivered but I never received it?
If you are having any issues receiving your package contact your local Post Office the moment you notice the issue. We are not responsible for any lost or stolen packages. The United States Post Office insures all lost or damaged packages up to $100. If your tracking information says it was undelivered you can open an insurance claim by calling the United Post Office (800) 275-8777.
What exactly does Lyfestyle Package Protection cover?
Package protection is a way to insure your package with us. In the situation where your package has been lost, damaged or stolen without any issues or questions we will ship you a replacement order, or we will refund you in full if the items are no longer available
I paid for Lyfestyle Package Protection and I didn't receive my package or it was delivered damaged. What do I do?
Simply email info@LyfestyleNYC.com with your order # and an explanation of the issue and someone will resolve the matter for you. NOTE: IF YOUR PACKAGE TRACKING STATUS READS DELIVERED WE WILL BE UNABLE TO HONOR PACKAGE PROTECTION. IN ORDER FOR THE PACKAGE TO BE VERIFIED AS LOST OR STOLEN THE TRACKING STATUS CANNOT READ DELIVERED.